Knowledge Base

Created Verified Approved 22th February 2015 25th February 2015 25th February 2015 [email protected] [email protected] [email protected] Clean installation of Age of Empires II (2013) with compatibility patch Uninstall Age of Empires II: The Age of King and Age of Empires II: The Conquerors Expansion pack. Please make sure to close Voobly and Steam, before performing a clean installation of Age of Empires II, else you will run into more problems. Uninstall any previously installed compatibility patches from Control Panel > Programs & Features. Uninstall Age2HD from Control Panel > Programs & Features. Rename the folder Age2HD to Age2HD_old in C:\Program Files (x86)\Steam\SteamApps\common. Go to View > Settings >...

Created Verified Approved 19th January 2014 23th January 2014 26th January 2014 [email protected] [email protected] [email protected]ly Clean installation of Age of Empires II (1999) Please make sure to close Voobly, before performing a clean installation of Age of Empires II, else you will run into more problems. Uninstall Age of Kings and Age of Conquerors in Control Panel. Delete the folder Age of Empires II in C:\Program Files (x86)\Microsoft Games\ Run the Age of Kings setup.exe using the original CD-ROM. KB-Article 1038 Run the Age of Conquerors setup.exe using the original CD-ROM. KB-Article 1037 Now apply the patch for The Age of Kings. Download Now apply the patch for The Age of Conquerors. Download Before playing you...

Created Verified Approved 22th February 2015 23th February 2015 25th February 2015 [email protected] [email protected] [email protected] How to install Age of Empires II (2013) This tutorial explains how to install Age of Empires II HD on Steam. First uninstall Age of Empires II: The Age of King and Age of Empires II: The Conquerors Expansion pack if installed and also make sure to close Voobly, before performing a clean installation of Age of Empires II, else you will run into more problems. Go to View > Settings > Interface and set Steam language to English. Exit Steam and restart the client. Install Aoe2HD through Steam client. Right-click on Age of Empires II: HD-Edition and click Play Game. Wait for the...

Created Verified Approved 24th August 2015 30th August 2015 30th August 2015 [email protected] [email protected] [email protected] How to install The Age of Conquerors This tutorial explains how to install Age of Empires II – The Age of Conquerors. Click Install. Click Next. Choose Full Install and click Install. Do NOT change the installation path. Wait for the installation to complete. Complete Setup clicking Setup Menu and closing the window by clicking X at the right top of the window. Setup is now complete. Change Management Version Date Created Author Description 1.0 24th August 2015 [email protected] Initial Release

Created Verified Approved Date: 24th August 2015 30th August 2015 30th August 2015 Author: [email protected] [email protected] [email protected] How to install The Age of Kings This tutorial explains how to install Age of Empires II – The Age of Kings. Click Install. Click Continue. Click Continue. Choose Full Install and click Install. Do NOT change the installation path. Click Yes to create the folder. Wait for the installation to complete. Complete Setup clicking Setup Menu and Exit. Setup is now complete. Change Management Version Date Created Author Description 1.0 24th August 2015 [email protected] Initial Release

Created Verified Approved 30th August 2015 04th September 2015 04th September 2015 [email protected] [email protected] [email protected] Recommended Game Room Settings Please make sure that you’ve configured your game room settings as following: Change Management Version Date Created Author Description 1.0 30th August 2015 [email protected] Initial Release

Created Verified Approved 24th August 2015 24th August 2015 24th August 2015 [email protected] [email protected] [email protected] How to restore a game Locate the savegame folder and make sure your recorded game is saved there. If you use AoE2HD, the savegame folder can be found at the following location: 32-Bit: C:\Program Files\Steam\SteamApps\common\Age2HD\savegame\multi\ 64-Bit: C:\Program Files (x86)\Steam\SteamApps\common\Age2HD\savegame\multi\ If you use classic AoC, the savegame foldercan be found at the following location: 32-Bit: C:\Program Files\Microsoft Games\Age of Empires II\savegame\multi\ 64-Bit: C:\Program Files (x86)\Microsoft Games\Age of Empires II\savegame\multi\ Join a game lobby and host a game. Click...

Created Verified Approved 24th August 2015 02th September 2015 02th September 2015 [email protected] [email protected] [email protected] How to start in Single Player menu You can switch between Multi Player mode (default behavior) and start at Single Player menu when launching the game as host. Join a game table. Go to menu Game > Start at Single Player Menu. If you now click Launch, the game will start in Single Player mode. Change Management Version Date Created Author Description 1.0 24th August 2015 [email protected] Initial Release

Created Verified Approved 24th August 2015 25th August 2015 25th August 2015 [email protected] [email protected] [email protected] How to watch a recorded game Locate the savegame folder and make sure your recorded game is saved there. If you use AoE2HD, the savegame folder can be found at the following location: 32-Bit: C:\Program Files\Steam\SteamApps\common\Age2HD\savegame\ 64-Bit: C:\Program Files (x86)\Steam\SteamApps\common\Age2HD\savegame\ If you use classic AoC, the savegame foldercan be found at the following location: 32-Bit: C:\Program Files\Microsoft Games\Age of Empires II\savegame\ 64-Bit: C:\Program Files (x86)\Microsoft Games\Age of Empires II\savegame\ Join a game lobby and host a game. Click Settings > Navigate to...

Created Verified Approved 28th December 2013 31th December 2013 31th December 2013 [email protected] [email protected] [email protected] Download (unofficial) Age of Empires II: HD (2013) Compatibility Patch This is a community created compatibility patch for those that have purchased Age2HD from Steam to support the running the game in a mode supporting the original The Conquerors release. The purpose of the patch is to provide a quick and legal way to purchase the HD version of the game through Steam, and add compatibility with the regular Age of Empires II. Download This is a community created compatibility patch for those that have purchased Age2HD from Steam to support the running the game in a mode supporting the original...

Created Verified Approved 26th January 2014 29th January 2014 31th January 2014 [email protected] [email protected] [email protected] How to switch between patches You can switch between the official Microsoft 1.0c patch and the community user patch 1.4 / 1.5 in your game settings. Join a game table Go to Settings > General Settings Choose the desired patch level as shown in the screenshot and choose UP Style in menu Game > Resolution Tool > Command Bar Position. Change Management Version Date Created Author Description 1.0 26th January 2014 [email protected] Initial Release 1.1 07th August 2014 [email protected] Client Update 1.2 21th August 2017 [email protected] UP 1.5 Release 1.3 Column 2 Value 4 [email protected] CP 1.6 Release

Created Verified Approved 24th August 2015 01th September 2015 01th September 2015 [email protected] [email protected] [email protected] Age of Empires II is causing major lag on Voobly client Navigate to C:\Program Files (x86)\Microsoft Games\Age of Empires II\SaveGame\Multi Delete all *.mgs and *.msx in that directory except the Multi.txt. You are done! Change Management Version Date Created Author Description 1.0 24th August 2015 [email protected] Initial Release

Created Verified Approved 19th January 2014 21th January 2014 31th January 2014 [email protected] [email protected] [email protected] Age of Empires II Hot Key Help When playing on Voobly, Age of Empires II is run as Administrator on newer operating systems. If you notice, that your game settings, such as custom hot keys are gone, simply close Age of Empires II, then right click on the Age of Empires II shortcut and click Run as Administrator. To fix this this permanently: right click on your Age of Empires II shortcut click Properties switch to Tab Compatibility check Run this program as an administrator below Privilege level confirm with Apply and OK Change Management Version Date Created Author Description 1.0 19th January...

Created Verified Approved 30th August 2015 04th September 2015 04th September 2015 [email protected] [email protected] [email protected] NAT Traversal Recommended configuration: Override default proxy server: DISABLED Disable direct connections and always use proxy server (not recommended): DISABLED Default: ALL DISABLED Recommended NAT-Traversal port: 27000 UDP or 29000 UDP Default NAT-Traversal port: 16000 UDP Change Management Version Date Created Author Description 1.0 30th August 2015 [email protected] Initial Release

Created Verified Approved 30th August 2015 04th September 2015 04th September 2015 [email protected] [email protected] [email protected] Universal Plug and Play Recommended configuration: DISABLED Default: DISABLED Change Management Version Date Created Author Description 1.0 30th August 2015 [email protected] Initial Release

Created Verified Approved 30th August 2015 04th September 2015 04th September 2015 [email protected] [email protected] [email protected] Run in Windows XP SP2 compatibility mode Recommended configuration: ENABLED Default: DISABLED Change Management Version Date Created Author Description 1.0 30th August 2015 [email protected] Initial Release

Created Verified Approved 30th August 2015 04th September 2015 04th September 2015 [email protected] [email protected] [email protected] Run as administrator Recommended configuration: ENABLED Default: ENABLED Change Management Version Date Created Author Description 1.0 30th August 2015 [email protected] Initial Release

Created Verified Approved 30th August 2015 04th September 2015 04th September 2015 [email protected] [email protected] [email protected] Disable display scaling on high DPI settings Recommended configuration: ENABLED Default: ENABLED Change Management Version Date Created Author Description 1.0 30th August 2015 [email protected] Initial Release

Created Verified Approved 30th August 2015 04th September 2015 04th September 2015 [email protected] [email protected] [email protected] Advanced Configuration Recommended configuration: Hide window title bar and move window to 0px, 0px: OPTIONAL Lock cursor inside game window: ENABLED Enable Microsoft Window cursor in game: OPTIONAL Enable Window Mode Toggle (ctrl+enter): OPTIONAL Default: ALL DISABLED Change Management Version Date Created Author Description 1.0 30th August 2015 [email protected] Initial Release

Created Verified Approved Date: 30th August 2015 04th September 2015 04th September 2015 Author: [email protected] [email protected] [email protected] Disable Hardware Acceleration Recommended configuration: ENABLED Default: DISABLED Change Management Version Date Created Author Description 1.0 30th August 2015 [email protected] Initial Release

Created Verified Approved 30th August 2015 04th September 2015 04th September 2015 [email protected] [email protected] [email protected] Start in Window-Mode Recommended configuration: ENABLED Default: ENABLED Change Management Version Date Created Author Description 1.0 30th August 2015 [email protected] Initial Release

Created Verified Approved 30th August 2015 04th September 2015 04th September 2015 [email protected] [email protected] [email protected] Render in 32-bit color Recommended configuration: ENABLED Default: DISABLED Change Management Version Date Created Author Description 1.0 30th August 2015 [email protected] Initial Release

Created Verified Approved 30th August 2015 04th September 2015 04th September 2015 [email protected] [email protected] [email protected] Command Bar Position Recommended configuration: UserPatch Default: UserPatch Change Management Version Date Created Author Description 1.0 30th August 2015 [email protected] Initial Release

Created Verified Approved 30th August 2015 04th September 2015 04th September 2015 [email protected] [email protected] [email protected] Advanced Multi-Mon Features Recommended configuration: Lock cursor inside primary screen: OPTIONAL Center game UI on primary screen: OPTIONAL You must enable Span Game Across Multiple Monitors before you can change those settings. Default: DISABLED Change Management Version Date Created Author Description 1.0 30th August 2015 [email protected] Initial Release

Created Verified Approved 30th August 2015 04th September 2015 04th September 2015 [email protected] [email protected] [email protected] Span Game Accross Multiple Monitors Recommended configuration: DISABLED Default: DISABLED Change Management Version Date Created Author Description 1.0 30th August 2015 [email protected] Initial Release

Created Verified Approved 22th February 2015 24th February 2015 24th February 2015 [email protected] [email protected] [email protected] Water graphics and fog of war effects Open Windows Explorer > Options > Folder Options > Tab View > Uncheck: Hide extensions for known file types. Close all instances of Age of Mythology and Age of Mythology The Titans Expansion respectively. Navigate to the Age of Mythology game directory: 32-Bit: C:\Program Files\Microsoft Games\Age of Mythology\ 64-Bit: C:\Program Files (x86)\Microsoft Games\Age of Mythology\ Navigate to the gfxconfig folder, for The Titans expansion pack navigate to the gfxconfig2 folder. Rename the file i845.gfx to i845.gfx.old. Copy the new geforce3.gfx to the gfxconfig...

Created Verified Approved 8th December 2022 11th December 2022 11th December 2022 [email protected] [email protected] [email protected] Download (unofficial) Age of Mythology: EE Compatibility Patch This is a community created compatibility patch for those that have purchased AoM EE from Steam to support the running the game in a mode supporting the original Age of Mythology Titans release. Download The purpose of the patch is to provide a quick and legal way to purchase the EE version of the game through Steam, and add compatibility with the regular Age of Mythology. This patch does not violate copyright, no files from the original CD are used — more on this below. Motivation Reasons for using this patch include: The original...

Created Verified Approved 24th August 2015 26th August 2015 27th August 2015 [email protected] [email protected] [email protected] How to reset Windows Defender Firewall Reset your Windows Defender Firewall if it keeps blocking Voobly client or any games you want to play on Voobly: Navigate to Control Panel > at the top right choose View by: Small icons > choose Windows Firewall from list and click on Restore defaults. Change Management Version Date Created Author Description 1.0 24th August 2015 [email protected] Initial Release

Created Verified Approved 12th August 2015 04th September 2015 04th September 2015 [email protected] [email protected] [email protected] Configure Windows Defender Windows Defender may slow down your game on Voobly, therefore it is required to add a scan exception in Windows Defender. In order to do this, click the Windows Security Shield icon in the taskbar corner next to the system clock to open the Windows Security Center. Click Virus & Threat Protection. Click Manage Settings under Virus & Threat Protection. Click Add or Remove Exclusions under Exclusions. Click Add an Exclusion > Process. Now add the file name of the game you are playing on Voobly, including the Voobly Client itself, one by one. voobly.exe age2_x1.exe...

Created Verified Approved 24th August 2015 24th August 2015 25th August 2015 [email protected] [email protected] [email protected] How to configure a static ip-address Click Start > Run > type “cmd” and hit Enter. Type “ipconfig /all” into Command Prompt and leave the window open for later use. Navigate to Control Panel > All Control Panel Items > Network and Sharing Center > click Change adapter settings on the left side. Right-Click on your network card, e. g. Ethernet > click Properties > confirm UAC dialogue with Yes. Scroll down to Internet Protocol Version 4 (TCP/IPv4) and hit Properties. Click Use the following IP address: and Use the following DNS server addresses: and enter the values as shown in the Command Prompt...

Created Verified Approved 22th February 2015 24th February 2015 24th February 2015 [email protected] [email protected] [email protected] Clean installation of Voobly client This article applies to all operating systems. Please close Voobly first before performing a clean installation. Go to Control Panel > Programs and Features Right click on Voobly Game Data and choose Uninstall from drop down Navigate to C:\Program Files (x86)\ Rename the folder Voobly in that directory to Voobly_old Download the latest Voobly client from Voobly web site. You are done! Change Management Version Date Created Author Description 1.0 22th February 2015 [email protected] Initial Release 1.1 24th April 2015 [email protected] Client Update...

Created Verified Approved 19th January 2014 21th January 2014 21th January 2014 [email protected] [email protected] [email protected] Age of Empires II (1999) Color Fix You don’t need those patches when playing on Voobly, because Voobly client will apply those patches automatically once you play your first game on here. If you however plan to play offline, you should apply the registry fix below, to get right of the purple / red grass problem. If you are still having problems on Voobly, you may want to try running your game in 32 bit mode. Simply host a game In the game menu at top, select DirectX and check render in 32 bit mode. Optional: Applying color fix when playing offline This step is not necessary when playing on Voobly or when...

Created Verified Approved 30th August 2015 04th September 2015 04th September 2015 [email protected] [email protected] [email protected] Force Desktop Resolution in Game Recommended configuration: ENABLED Change Management Version Date Created Author Description 1.0 30th August 2015 [email protected] Initial Release

Created Verified Approved 24th August 2015 30th August 2015 30th August 2015 [email protected] [email protected] [email protected] Download latest (official) patch for Age of Mythology Microsoft has taken offline their official web site for Age of Mythology. You can download the latest (official) patch for Age of Mythology from our mirror servers. Change Management Version Date Created Author Description 1.0 30th August 2015 [email protected] Initial Release

Created Verified Approved 19th January 2014 23th January 2014 23th January 2014 [email protected] [email protected] [email protected] Macintosh Support for Voobly We do not offer official support for Macintosh, because the games, that are available on Macintosh are not compatible with the Windows version of the game. This is also the reason, why there is no Voobly client available for Macintosh at this time. In order to play using your Macintosh you can use Boot Camp or VMware Workstation Pro. Change Management Version Date Created Author Description 1.0 19th January 2014 [email protected] Initial Release 1.1 12th July 2014 [email protected] VM recommendation 1.2 21th August 2017 [email protected] Bootcamp recommendation

Created Verified Approved 28th December 2009 31th December 2009 31th December 2009 [email protected] [email protected] [email protected] List of supported Operating Systems The following operating systems are supported on Voobly: Windows 8.1 Windows 10 (Version 22H2) Windows 11 (Version 22H2) The following operating systems are no longer support, but still work on Voobly: Windows 7 Windows 10 (Version 21H2 and older) Windows 11 (Version 21H2 and older) The following operation systems are unsupported: Windows 8 Windows Vista Windows XP Windows 2000 Windows NT 4.0 The following *NIX operating systems are unsupported, but still work using Wine: GNU/Linux Macintosh Change Management Version Date Created Author Description 1.0...

Created Verified Approved 24th August 2014 26th August 2014 27th August 2014 [email protected] [email protected] [email protected] Voobly client or messenger window isn't visible From time to time you might experience the problem, that Voobly is visible in your task bar, but you can’t see the desired client or messenger window, even though you are clicking on it. In this case, your Voobly messenger or client window is running off screen, this behavior occurs after running a dual screen scenario or random crashes of the widescreen patch. Right-Click on the Voobly short-cut on your desktop or task bar and choose Properties. Change the option Run: from Normal Window to Maximized. Confirm by clicking Apply and OK. Now run Voobly...

Created Verified Approved 14th August 2015 20th August 2015 20th August 2015 [email protected] [email protected] [email protected] Solve Fast Proxy and Connectivity issues Check your Windows Firewall to see if you’ve allowed Voobly through it. If you do not see an inbound rule for Voobly, create one with full access. If your anti-virus also has some sort of firewall, make sure to have access through it. Check to see whether your port is set to 16000 in the NAT Traversal section of Voobly by going to Settings → NAT Traversal → Port (UDP) and setting it to 16000. Check to see whether you have not disabled direct connections by going to Settings → NAT Traversal → and make sure the Disable direct connections box is not checked. If you use a...

Created Verified Approved 21th August 2015 21th August 2015 21th August 2015 [email protected] [email protected] [email protected] Game not found when entering a Lobby You are using a downloaded version of the game without a working installer which is causing that behavior. Please follow the article below. Clean Installation of Age of Empires II Clean Installation of Age of Empires II (2013) Change Management Version Date Created Author Description 1.0 21th August 2015 [email protected] Initial Release

Created Verified Approved 24th August 2015 25th August 2015 25th August 2015 [email protected] [email protected] [email protected] Voobly keeps crashing when attempting to launch This is most likely caused by a broken game installation, please follow the related article below. The game installation directory is also important depending on your operating system. Clean Installation of the Voobly client Clean Installation of Age of Empires II (1999) Clean Installation of Age of Empires II (2013) Recommended Game Room Settings Change Management Version Date Created Author Description 1.0 24th August 2017 [email protected] Initial Release

Created Verified Approved 24th August 2015 26th August 2015 27th August 2015 [email protected] [email protected] [email protected] Ports that you must forward to play on Voobly Voobly is using a technology called NAT-Traversal, it allows you to play or to host a multiplayer game on Voobly by forwarding a single Port only, which is UDP 16000. Older installations of Voobly have used UDP 5000, this was however changed due to known problems with other services. You can change this port at any time, by clicking menu Options > Settings > NAT Traversal and entering the desired port. Please remember, that you have to restart Voobly after doing so. Change Management Version Date Created Author Description 1.0 24th August 2015 [email protected]

Created Verified Approved 22th February 2015 24th February 2015 27th February 2015 [email protected] [email protected] [email protected] Required outgoing firewall configuration for Voobly Your network must be configured to allow access to the following ports. Ports UDP 17600 to 17900 inclusive (Voobly game lobby traffic) TCP 17600 to 17603 inclusive (Voobly instant messenger) IP-Addresses 51.161.107.176 51.161.107.177 51.161.107.178 51.161.107.179 51.161.107.180 51.161.107.181 51.161.107.182 51.161.107.183 Change Management Version Date Created Author Description 1.0 22th February 2015 [email protected] Initial Release 1.1 24th August 2015 [email protected] IP-Address Update 1.2 06th September 2015 [email protected]

Created Verified Approved 19th January 2014 25th January 2014 31th January 2014 [email protected] [email protected] [email protected] Error 1000000x or 5000000x In order to troubleshoot these error codes you must verify the following conditions. You are randomly getting any of these error codes This is most likely a temporary connection issue or dropped network traffic caused by a firewall; please post at the technical support forums. Possible behavior: You cannot connect at all to both, Voobly client and Voobly messenger. You can connect to both, Voobly client and Voobly messenger, but the connection keeps dropping. You can connect to Voobly messenger, but Voobly client refuses to load. You are connected to Voobly client, but Voobly...

Created Verified Approved 21th August 2015 22th August 2015 22th August 2015 [email protected] [email protected] [email protected] Transfer your premium subscription Please start a new thread at the General Support using your premium account. Our Voobly Team will deal with your request shortly. Change Management Version Date Created Author Description 1.0 21th August 2015 [email protected] Initial Release

Created Verified Approved 24th August 2015 26th August 2015 26th August 2015 [email protected] [email protected] [email protected] Reset the password to your Voobly account Please create a new thread at General Support and provide all information you have, so we can verify, that you are the real owner of that account. If you have concerns regarding privacy, we can confirm, that no one besides you and Voobly staff can read this thread. Change Management Version Date Created Author Description 1.0 24th August 2015 [email protected] Initial Release

Created Verified Approved 24th August 2015 26th August 2015 26th August 2015 [email protected] [email protected] [email protected] File a non-game related complaint Please create a new thread at General Support in non-technical support to file your complaint. If you have concerns regarding privacy, we can confirm, that no one besides you and Voobly Team can read this thread. Change Management Version Date Created Author Description 1.0 24th August 2015 [email protected] Initial Release

Created Verified Approved 24th August 2015 26th August 2015 26th August 2015 [email protected] [email protected] [email protected] File a game related complaint Please create a new thread at the Game Complaints Forums to file your game related complaint. If you have concerns regarding privacy, we can confirm, that no one besides you and Voobly staff can read this thread. Change Management Version Date Created Author Description 1.0 24th August 2015 [email protected] Initial Release

Created Verified Approved 24th August 2015 26th August 2015 26th August 2015 [email protected] [email protected] [email protected] Change your Voobly username If you want to change the username of your Voobly account, click Settings on the navigation menu at the top of the Voobly home page and then navigate to the Display Name tab. Change Management Version Date Created Author Description 1.0 24th August 2015 [email protected] Initial Release

Created Verified Approved 24th August 2015 26th August 2015 26th August 2015 [email protected] [email protected] [email protected] Delete your own clan or team If you are the founder, you may delete your clan or team, if there are no more members. Go to your clan Team Administration panel and click the Owner / Disband tab. Now you can choose to either transfer the founder membership or completely delete your clan or team. Change Management Version Date Created Author Description 1.0 24th August 2015 [email protected] Initial Release 2.0 11th November 2017 [email protected] Leaders can now delete their own clan

Created Verified Approved Date: 24th August 2015 26th August 2015 26th August 2015 Author: [email protected] [email protected] [email protected] Change your Voobly password If you want to change the password of your Voobly account, click Settings on the navigation menu at the top of the Voobly home page and then navigate to the Password tab. Change Management Version Date Created Author Description 1.0 24th August 2015 [email protected] Initial Release

Created Verified Approved 14th August 2014 18th August 2014 18th August 2014 [email protected] [email protected] [email protected] Appeal a ban Throughout the Voobly policies, you probably noticed statements regarding “abuse can result in immediate termination of your Voobly.com account” or some other variation of the same idea. We do not like to remove players, but as the facilitators of Voobly.com, it is our responsibility to ensure that all Voobly players abide by the Code of Conduct of Voobly.com. Users who intentionally violate the Code of Conduct are subsequently removed. If you feel, that you have been banned unfairly or would like to report abuse, please click the button below to visit our Ban Appeal section. General...

Created Verified Approved 24th August 2015 26th August 2015 26th August 2015 [email protected] [email protected] [email protected] Change your signature at the forums If you want to change your signature at the Voobly forums, click Settings on the navigation menu at the top of the page and then scroll down to Signature. Change Management Version Date Created Author Description 1.0 24th August 2015 [email protected] Initial Release